Professional Support

Professional Support for Search Solution

N2SM provides Professional Support for Search Solution which is Open Source Software, CodeLibs, Fess, elasticsearch or others.

Professional Support

Contact e-mail e-mail e-mail
Hours of receipt Any time Any time Any time
Response time
(The first response)
3 business days 2 business days 1 business day
Incidents per period 5 incidents/3 months 10 incidents/3 months Unlimited
Patch N/A Provides* Provides*

*You will be charged in some cases.

*You can pay by Paypal.

Silver / Gold / Platinum is the basic support and it is supported by e-mail. It does not include the coding or the actual work at your site. One incident is less than 2 or 3 hours work. This fee is necessary per one site.

    Professional Services

  • ・Training for CodeLibs, Fess, or elasticsearch
  • ・Requirements definition, design, development, deploy, maintenance
  • ・Prototyping support
  • ・Tuning of Search accuracy / performance
  • ・Customizing of the rankings
  • ・Bug fix of failures
  • ・Log analysis
  • ・Natural language processing
  • ・Machine learning
  • ・Others, problem solving support

Depending on your requirements, the estimation will be provided one by one.

Contact us

Inquiries about the Professional Support

Please send e-mail to

Become Business Partners

Become Business Partners

If you are interested in our Business Partners, please send e-mail to