Professional Support

Professional Support for Search Solution

N2SM provides Professional Support for Search Solution which is Open Source Software, CodeLibs, Fess, elasticsearch or others.

Professional Support

　 　

	Silver	Gold	Platinum
Contact	e-mail	e-mail	e-mail
Hours of receipt	Any time	Any time	Any time
Response time （The first response）	3 business days	2 business days	1 business day
Incidents per period	5 incidents/3 months	10 incidents/3 months	Unlimited
Patch	N/A	Provides＊	Provides＊

＊You will be charged in some cases.

＊You can pay by Paypal.

Silver / Gold / Platinum is the basic support and it is supported by e-mail. It does not include the coding or the actual work at your site. One incident is less than 2 or 3 hours work. This fee is necessary per one site.

Professional Services

• Training for CodeLibs, Fess, or elasticsearch
• Requirements definition, design, development, deploy, maintenance
• ・Prototyping support
• Tuning of Search accuracy / performance
• Customizing of the rankings
• Bug fix of failures
• Log analysis
• Natural language processing
• Machine learning
• Others, problem solving support

Depending on your requirements, the estimation will be provided one by one.

Contact us

Inquiries about the Professional Support

Please send e-mail to sales@n2sm.net

Become Business Partners

Become Business Partners

If you are interested in our Business Partners, please send e-mail to sales@n2sm.net