Professional Support

Professional Support for Search Solution

N2SM provides Professional Support for Search Solution which is Open Source Software, CodeLibs, Fess, Solr, elasticsearch or others.

Professional Support

   
Silver
Gold
Platinum
Contact e-mail e-mail e-mail
Hours of receipt Any time Any time Any time
Response time
(The first response)
3 business days 2 business days 1 business day
Incidents per period 5 incidents/3 months 10 incidents/3 months Unlimited
Patch N/A Provides* Provides*

*You will be charged in some cases.

*You can pay by Paypal.

Silver / Gold / Platinum is the basic support and it is supported by e-mail. It does not include the coding or the actual work at your site. One incident is less than 2 or 3 hours work. This fee is necessary per one site.

    Professional Services

  • ・Training for CodeLibs, Fess, Solr, or elasticsearch
  • ・Requirements definition, design, development, deploy, maintenance
  • ・Prototyping support
  • ・Tuning of Search accuracy / performance
  • ・Customizing of the rankings
  • ・Bug fix of failures
  • ・Log analysis
  • ・Natural language processing
  • ・Machine learning
  • ・Others, problem solving support

Depending on your requirements, the estimation will be provided one by one.

Contact us

Inquiries about the Professional Support

Please send e-mail to

Become Business Partners

Become Business Partners

If you are interested in our Business Partners, please send e-mail to